The Problem
Most escape room owners think reviews come down to luck.
A group finishes the game. They smile. They say, “That was great.”
Then they leave… and nothing happens.
Meanwhile, your competitors keep stacking reviews and slowly outrank you.
Why It Happens
There is no system.
The moment with the highest emotion — right after the game — is wasted.
If you don’t capture that moment, you lose the review.
What To Do
1. Create a clear “review moment”
Right after the game ends, while the group is still excited.
2. Use a natural script
“Really glad you enjoyed it. Reviews help us stay visible locally.”
3. Remove friction
Use a QR code or direct link. No searching.
4. Incentivise staff, not customers
Reward Game Masters when they are mentioned in 5-star reviews.
Read Next
→ What to say after a game to get a 5-star review
→ Why most escape rooms stop getting reviews after month 3