If you decide the platform is no longer right for your business, you can cancel your subscription directly from the Billing section.
The process is fully self-service and does not require contacting support.
Why It Matters
Transparent cancellation ensures:
- You remain in control of your subscription
- No unexpected renewals occur
- You understand your billing end date
- You can plan business transitions properly
How to Cancel
- Go to Settings → Billing
- Go to Billing Portal
- Click Cancel Subscription
- Confirm cancellation
You may be asked to confirm your decision before finalising.
What Happens After Cancellation
- Your account remains active until the end of your billing cycle
- You will not be charged again
- Messaging limits remain available until expiry
- Access may be restricted after the billing period ends
Best Practices
- Download invoices before cancellation
- Export important data if required
- Inform team members of access changes
Tips for Easy Cancellation
- No need to email or call support – it’s fully self-service.
- Check your billing date to understand how much time remains on your subscription.
- Ensure any team members are informed if the account will be deactivated.