Everfect’s AI-assisted replies help you respond to reviews quickly while maintaining a professional and personalised touch. This feature is ideal for businesses with high review volumes or teams that want to save time without sacrificing quality.
Step-by-Step: Using AI-Assisted Replies
- Log in to Everfect and go to Verita AI
- Go to Setup
- Enable the SEO Agent.
- Configure your settings:
- Tone
- Response length
- Language
- Rating thresholds: Decide which reviews receive automatic replies (e.g., only 4–5 star reviews)
- You can add additional instructions and keywords.
- Reply to past Reviews: Verita AI will automatically reply to all past reviews without a response. (Maximum 5 reviews a day to comply with Google’s safe rate limit.)
- The Verita AI will now automatically respond to qualifying reviews, maintaining consistent, timely communication.
When to Use AI-Assisted Replies
- For high review volumes where manual replies would be time-consuming
- To acknowledge positive reviews immediately
- To maintain brand consistency across multiple platforms
- For multi-location businesses, to streamline review responses
Best Practices
- Always review AI-generated responses periodically to ensure tone and accuracy.
- Combine AI replies with manual responses for negative or sensitive reviews.
- Customise responses when addressing specific customer concerns.
- Use Verita AI to save time but retain a personal touch for high-priority interactions.
Beginner Tips
- Start by using Verita AI replies on 4–5 star reviews to test the system.
- Monitor responses in the History and adjust tone settings as needed.
Advanced Tips (Optional)
- Combine Verita AI replies with social sharing automation to maximise engagement.