The Unified Reviews Inbox in Everfect centralises all your customer feedback from multiple platforms, so you can manage, prioritise, and respond efficiently. Instead of switching between Google, Facebook, Yelp, or other platforms, you get a single dashboard to stay on top of your online reputation.
Step-by-Step: Accessing the Unified Inbox
- Log in to your Everfect dashboard.
- Navigate to Reviews.
- All incoming reviews from connected platforms appear in a single feed.
Understanding the Inbox Layout
- Platform icon: identifies the source (Google, Facebook, TripAdvisor, etc.)
- Star rating: shows the customer’s rating
- Reply status: indicates if a review has been answered
- Date & customer name: helps prioritise responses
Filtering and Managing Reviews
- Use filters to sort by:
- Reviewer Name
- Answered or not
- Review Type
- Rating
- Review Source
- Choose to reply manually or with AI-assisted suggestions.
- Share Reviews
Best Practices
- Respond to reviews daily to stay active and visible.
- Prioritise negative or unanswered reviews to prevent public dissatisfaction.
- Keep replies professional, consistent, and aligned with your brand voice.